We are looking for a Customer Care Executive to handle customer queries and provide support through phone calls and WhatsApp/chat.
Key Responsibilities
Handle customer queries through incoming and outgoing calls.
Respond to customer queries through WhatsApp and chat.
Guide customers regarding app features and available railway-related services.
Understand customer problems and provide appropriate solutions.
Escalate unresolved or technical issues to the concerned team.
Maintain proper records of customer queries and complaints.
Follow up with customers whenever required.
Maintain skilled and polite communication with customers.
Provide a positive customer experience.