Company: Flutter Footwear Location: Mumbai, India Employment Type: Full time Experience Required: 2–3 years (retail/customer-facing background preferred)

About the Role

Flutter Footwear is hiring a Customer Support Executive to be the voice of our brand for customers — handling queries, orders, and after-sales communication with a friendly, solution-first approach.

Key Responsibilities
Handle customer queries via phone, email, chat, and/or social media promptly and professionally
Assist customers with order placement, tracking, cancellations, returns, and exchanges
Resolve complaints and escalate complex issues to the relevant internal team
Coordinate with warehouse/logistics teams to ensure timely order fulfillment
Maintain accurate records of customer interactions and complaints in the CRM/support system
Provide product information (sizing, materials, availability) to help customers make decisions




Gather customer feedback and share insights with the team to improve service
Meet response time and customer satisfaction targets

Requirements
2–3 years of experience in customer service, retail sales, or a client-facing role
Excellent verbal and written communication skills (English and Hindi; regional language a plus)
Patient, empathetic, and solution-oriented approach to handling customers
Comfortable using computers, CRM tools, and order management systems
Ability to multitask and stay calm under pressure
Based in or willing to relocate to Mumbai

Nice to Have
Experience in the footwear, fashion, or e-commerce industry

Pay: ₹15,000.00 - ₹30,000.00 per month Work Location: Hybrid remote in Mumbai, Maharashtra (Mumbai, Mumbai District)

📌 Customer Support Executive Mumbai City
🏢 Flutter Footwear
📍 Mumbai