Job Purpose To manage customer queries and requests received through email channels by providing accurate, timely, and quality resolutions within defined service levels. The role requires effective stakeholder coordination to ensure a seamless customer experience.

Key Responsibilities
Respond to customer queries and requests through email and digital channels.
Provide accurate resolutions within defined TAT and quality standards.
Coordinate with internal teams and external partners for closure of customer concerns.
Ensure adherence to productivity, SLA, and quality targets.
Deliver firsttimeright resolutions and minimize repeat customer contacts.
Maintain updated knowledge of products, policies, and processes.

Key Performance Indicators (KPIs)
Productivity Targets
SLA / TAT Adherence
First Response & Resolution Timeliness
First Time Resolution (FTR)
Quality Scores
Customer Satisfaction (NPS)

. Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

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