Customer Calling & Lead Handling
Make outbound calls to potential and existing customers.
Respond to inbound enquiries and understand customer requirements.
Explain products/services clearly and answer customer queries.
Follow up with leads through calls, WhatsApp, and other channels.
Sales & Conversion
Identify customer needs and recommend suitable products/services.
Convert qualified leads into customers.
Achieve daily, weekly, and monthly sales targets.
Negotiate and handle basic customer objections professionally.
Lead Management
Maintain accurate records of leads, conversations, follow-ups, and conversions in the CRM.
Regularly follow up with interested and pending leads.
Prioritize high-potential leads and ensure timely closure.
Customer Relationship Management
Build and maintain positive relationships with customers.
Provide proper information before and after the sale.
Handle customer concerns and coordinate with the relevant internal teams when required.
Reporting
Submit daily/weekly sales and calling reports.
Track key metrics such as calls made, leads contacted, follow-ups, and conversions.
Share customer feedback and common objections with the management team.
Key Skills
Valuable communication and convincing skills
Telugu/Hindi/English proficiency is a plus
Sales and negotiation skills
Basic computer and CRM knowledge
Valuable follow-up and relationship-building ability
Target-oriented and self-motivated
Prior telecalling/customer sales experience preferred