Experience: Both Freshers Experienced Candidates are Welcome to Apply
Shifts: Rotational Shift (Night Shift Allowance is Applicable upto 2,500)
:
Handle calls to help customers with their questions and problems.
Deliver explicit, accurate information and resolve customer issues efficiently, ensuring a positive experience.
Maintain detailed records of customer interactions and solutions provided in the CRM system.
Follow company protocols for escalation and ensure unresolved issues are addressed by the right teams.
Ensure proper resolution to the customers issues.
Uphold professionalism and empathy in every customer interaction, aiming for high customer satisfaction.
Key Skills / Desired Experience:
Educational Qualification: Undergraduate / Graduates are eligible to apply for the role.
Work Experience: Freshers are welcome to apply.
Candidatates with experience of minimum 6 months in a Voice process (inbound or outbound) in BPO would a plus.
Prior experience in a Voice process would be highly desirable.
Notice Period: Candidates who can join immediately or in 07 to 10 days would be considered favorably.
Salary for Experienced Candidates. Additionally performance*based incentives are also paid.
Free lunch and dinner.
Night Shift Allowance of 2500 is paid
Communication and Languages: Excellent spoken English and Hindi is mandatory, with the ability to communicate clearly and confidently.
Shift Timings: Female: 7:00 AM to 8:00 PM; Male: 7:00 AM to 11:00 PM.
Willing to work in night/rotational shifts.
Be a valuable listener, patient, and able to stay calm in tough situations.