Location: Noida

Work Mode: Work from Office

Employment Type: Full-time

About the Role

Zynetic is looking for a Customer Support Executive to handle customer queries, resolve issues, coordinate with internal teams, and ensure a smooth customer experience across our EV charging network and technology platforms.

Key Responsibilities
Handle customer queries through calls, email, WhatsApp, and support tickets.
Troubleshoot basic charging, payment, account, and app-related issues.
Create, track, and follow up on support tickets until closure.
Coordinate with operations and technical teams for issue resolution.
Monitor open complaints and ensure SLA-based resolution.
Maintain accurate customer interaction and issue records in CRM/ticketing systems.
Identify recurring issues and escalate critical incidents.




Support customers with charger usage, payments, refunds, and general enquiries.
Maintain a skilled and customer-first approach at all times.

What We Are Looking For
Robust spoken and written English.
Positive communication and problem-solving skills.
Experience in customer support, call centre, technical support, or operations preferred.
Comfortable using CRM, ticketing, and customer support tools.
Ability to handle multiple queries and follow up until closure.
Patient, organised, and highly customer-focused.
Experience in EV, mobility, SaaS, fintech, or technology businesses is an advantage.

📌 Customer Support Executive Noida (India)
🏢 Zynetic Electric Vehicles Charging
📍 India