Role & responsibilities :
Understand customer concerns and provide timely and appropriate solutions.
Resolve complaints professionally while maintaining a positive customer experience.
Follow up with customers to ensure issues are resolved satisfactorily.
Maintain accurate records of customer interactions and resolutions.
Meet defined customer service, response-time, and resolution-time targets.
Identify recurring customer issues and share feedback with the relevant teams.
Follow company policies, procedures, and customer service standards.
Required Skills:
Excellent verbal and written communication skills.
Solid listening and problem-solving abilities.
Customer-oriented and patient approach.
Ability to handle difficult customers professionally.
Ability to multitask and work effectively in a rapid-paced environment.
Valuable attention to detail and follow-up skills.
📌 Customer Support Chennai (India)
🏢 Tech Tales Accelerantz
📍 India
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