Role & responsibilities
Review and accurately interpret prescriptions in accordance with established guidelines.
Identify and address prescription-related discrepancies or concerns.
Handle customer interactions over calls and provide appropriate resolution for prescriptionrelated queries.
Guide customers regarding prescription requirements, corrections, or additional information needed.
Coordinate with relevant internal teams to ensure timely resolution of customer concerns.
Maintain high standards of accuracy and quality while reviewing prescriptions.
Adhere to defined processes, quality standards, and applicable compliance requirements.
Preferred candidate profile
Minimum 2 years of relevant experience as a Pharmacist.
Excellent prescription reading and interpretation skills.
Robust knowledge of medicines, dosage forms, and prescription requirements.
Ability to effectively resolve prescription-related customer concerns over calls.
Robust verbal communication and customer-handling skills.
Valuable problem-solving abilities with strong attention to detail.
Ability to maintain accuracy while working in a fast-paced environment.
Work Requirements
Willingness to work in rotational shifts.
Rotational week off as per the roster.
This is a work-from-office role.