Job Title: Customer Support Executive – Non-Voice / Email Support
Job Summary
We are hiring experienced Non-Voice / Email Support Executives to join the customer support process. The ideal candidate should have excellent written English communication skills, knowledge of one regional language, and prior experience handling customer queries through email or other non-voice channels.
Key Responsibilities
Handle customer queries and concerns through email/non-voice channels.
Provide accurate and skilled responses within the defined turnaround time.
Understand customer issues and provide appropriate resolutions.
Follow process guidelines, SOPs, and quality standards.
Maintain proper documentation of customer interactions.
Escalate complex or unresolved issues to the appropriate team.
Ensure a positive customer experience through clear and professional written communication.
Meet productivity, quality, and response-time targets.
Eligibility & Requirements
Graduation is mandatory.
Minimum 6 months of experience in a Non-Voice / Email Support process is mandatory.
Excellent written and verbal English communication skills.
Proficiency in English any one regional language.
Good typing and email-handling skills.
Basic computer knowledge and familiarity with email/customer support tools.
Candidates should be comfortable working in a customer support environment.
Preferred Skills
Email Support
Non-Voice Process
Customer Support
Written Communication
Email Etiquette
Customer Query Resolution
Ticket Handling
Typing Skills
MS Office / Basic Computer Skills
CRM Knowledge
Who Can Apply?
Candidates currently or previously working in:
Email Support
Non-Voice Customer Support
Back Office Customer Support
Chat Support
Ticketing Process
E-commerce Customer Support
BPO/KPO Non-Voice Processes
Significant: Candidates must have at least 6 months of relevant Non-Voice experience. Freshers are not eligible for this requirement.