Roles and Responsibilities :
Provide exceptional customer service to clients through various channels.
Handle client queries and resolve issues promptly and professionally.
Maintain accurate records of client interactions using CRM software.
Collaborate with internal teams for seamless communication and issue resolution.
Utilize problem-solving skills to address complex client issues.
Develop and maintain technical skills to support client needs.
Job Requirements :
Up to 1 year of experience in an IT background.
Excellent verbal communication skills with robust spoken English proficiency.
Robust problem-solving skills with attention to detail and analytical thinking.
Basic computer knowledge, including MS Office applications.
Good communication skills and ability to work effectively in a team environment.
Technical skills and ability to learn current technologies quickly.