Gold Coins Resort is seeking a hospitable, energetic, and detail-oriented Front Office Associate to join our guest service team. In this role, you will serve as the face of our resort, ensuring guests receive a warm welcome and an exceptional experience throughout their stay.
Key Responsibilities:
Welcome arriving guests, complete check-in/check-out procedures, and provide resort information.
Handle walk-in, phone, and online reservations using Property Management Systems (PMS).
Coordinate with Housekeeping and Food & Beverage teams to ensure prompt room readiness and fulfillment of guest requests.
Provide concierge assistance regarding local attractions, resort amenities, and activities.
Manage guest billing, process card/cash transactions, and balance daily shift accounts.
Address and resolve guest concerns or feedback promptly with a skilled demeanor.
Qualifications & Skills:
Education: High school diploma required; Degree or Diploma in Hotel Management preferred.
Experience: 1+ years in hotel/resort front desk or guest relations preferred.
Technical: Basic proficiency with computers and hotel management software.
Communication: Excellent verbal and written communication skills in English and local languages.
Benefits:
Food provided
Accommodation available
Pay: ₹12,000.00 - ₹20,000.00 per month
Perks
Versatile schedule
Food provided
Work Location: In person
📌 Front Office Associate Electronic City (India)
🏢 Gold Coins Club Resort
📍 India
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