Role & responsibilities

Handle inbound customer calls professionally.
Understand customer needs and provide accurate information or solutions.
Maintain call quality standards in terms of tone, clarity, grammar, and active listening.
Achieve daily/weekly/monthly targets for call handling, resolution rate, and customer satisfaction.
Record and update customer interactions in the CRM system.
Escalate unresolved issues to the appropriate department for timely resolution.
Stay updated on product, process, and system knowledge to provide correct information.
Adhere to company policies, process guidelines, and compliance requirements.

Required Skills & Competencies
Excellent verbal communication skills in English.
Explicit pronunciation and valuable voice modulation.
Solid active listening and interpersonal skills.
Ability to handle pressure and high call volumes.
Problem-solving attitude with a customer-first approach.
Basic computer literacy (MS Office, CRM tools, email handling).

📌 International Voice Process Executive Noida
🏢 NLB Services
📍 Noida