Job Responsibilities
Provide first-level technical support to users via voice calls.
Handle and resolve IT-related incidents and service requests.
Troubleshoot basic issues related to Windows, applications, hardware, network, and connectivity.
Log, update, and track tickets in the ITSM/ticketing tool.
Escalate unresolved issues to the appropriate technical teams.
Maintain proper documentation of incidents and resolutions.
Follow defined SLA and service desk processes.
Ensure qualified communication and timely resolution of user queries.
Required Skills :
6 months to 1 year of experience in Service Desk, Help Desk, Technical Support,
or Voice Support.
Positive verbal and written communication skills.
Basic knowledge of Windows, MS Office, networking, and troubleshooting.
Comfortable working in rotational and night shifts.
Customer-service-oriented approach.
Ability to troubleshoot and resolve issues over the phone.
Education: Graduate / Diploma in IT or a related field preferred. Pay: Up to ₹20,000.00 per month
Perks
Paid time off
Provident Fund
Language:
English (Preferred)
Shift availability:
Day Shift (Preferred)
Night Shift (Preferred)
Work Location: In person
📌 Infra Voice – Service Desk Engineer Ghansoli
🏢 Insiza Technologies
📍 Ghansoli
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.