We are looking for a proactive and reliable Junior Service Desk Analyst to join our growing IT team. This is an excellent prospect for someone at the start of their IT career who is eager to gain hands-on experience in a fast-paced support setting.

The ideal candidate will possess excellent English communication skills to provide first line technical support to users, ensuring systems, devices, and applications run smoothly across the business.

Key Responsibilities
Provide first-line IT support via phone, email, and ticketing system (Jira)
Log and manage incidents, service requests, and follow-ups
Troubleshoot issues related to hardware, software, and network-related issues
Support device setup and configuration (laptops, desktops, mobile devices)
Manage user accounts (password resets, access requests, etc.)
Escalate unresolved issues to senior engineers when required




Ensure all tickets are updated and resolved within agreed SLAs
Assist with IT asset tracking and inventory management

Required Skills & Qualifications
Strong command of written and spoken English
Basic knowledge of IT hardware and software troubleshooting
Familiarity with Windows OS / macOS
Solid attention to detail and problem-solving mindset
Ability to work independently and as part of a team
Willingness to learn and adapt quickly
Familiarity with ITIL framework and best practice

Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits
Health insurance
Provident Fund

Work Location: In person

📌 Junior Service Desk Analysts Sahibzada Ajit Singh Nagar
🏢 BJS Home Delivery
📍 Sahibzada Ajit Singh Nagar