Business Growth & Account Expansion
Drive growth of existing business across assigned key accounts.
Increase OPD (Orders Per Day) and maximize account potential.
Identify opportunities for upselling and cross-selling QWQER Express services.
Build account growth plans and execute strategies to improve wallet share from existing clients.
Negotiate commercial agreements, pricing revisions, and contract renewals.
Monitor account profitability and ensure sustainable revenue growth.
Coordinate with customers for operational expansions and recent business prospects within existing accounts.
Client Relationship Management
Build and maintain solid long-term relationships with key stakeholders.
Act as the primary point of contact for assigned client accounts.
Ensure high levels of customer satisfaction through proactive engagement and support.
Conduct regular Weekly/Monthly Business Reviews (WBRs/MBRs).
Present operational performance reports, growth insights, and improvement initiatives.
Understand customer pain points and work with internal teams to provide effective solutions.
Operations & Escalation Management
Handle and resolve escalations within defined TATs.
Act as a key escalation point for delivery failures, claims, and operational issues.
Ensure smooth execution during peak demand and surge periods.
Monitor order trends, operational challenges, and service performance proactively.
Coordinate with operations teams to maintain SLA adherence and service quality.
Implement and monitor surge pricing based on operational demand and business requirements.
Payment & Financial Coordination
Ensure timely collections and adherence to agreed payment terms.
Coordinate with finance teams for invoice reconciliation and closure of outstanding payments.
Monitor receivables and reduce payment delays.
Resolve disputes related to deductions, claims, and invoicing.
Support healthy cash flow management through proactive payment follow-ups.
Cross-Functional Coordination
Collaborate closely with operations, finance, customer support, and leadership teams.
Ensure timely issue resolution and process compliance.
Track KPIs, account performance metrics, and service levels regularly.
Support operational improvements and automation initiatives where required.