Key Responsibilities

Operations Management

- Manage the day-to-day operations of the convention centre.

- Coordinate weddings, corporate events, conferences, meetings, and other functions.

- Ensure halls, facilities, equipment, housekeeping, security, and support services are properly arranged.

- Coordinate with vendors, decorators, caterers, event teams, and other service providers.

- Ensure smooth execution of events from setup to completion.

- Handle operational issues and resolve customer concerns promptly.

- Maintain operational standards, safety, cleanliness, and service quality.

Marketing & Business Development

- Develop and implement marketing strategies to increase venue bookings and revenue.

- Promote the convention centre through social media, digital marketing, WhatsApp, Google, and other promotional channels.

- Generate leads through online and offline marketing activities.

- Build relationships with event planners, wedding planners, corporates, agencies, and other potential clients.

- Conduct venue visits and convert enquiries into confirmed bookings.

- Monitor competitors, market trends, pricing, and promotional activities.

- Plan and execute promotional campaigns and seasonal offers.

Sales & Customer Management

- Handle enquiries, prepare quotations, negotiate packages, and close bookings.

- Maintain strong relationships with existing and prospective customers.





- Follow up with leads and maintain an updated booking pipeline.

- Ensure a high level of customer satisfaction before, during, and after events.

- Achieve monthly booking and revenue targets.

Team Management & Reporting

- Lead and coordinate operations, housekeeping, security, and event support teams.

- Allocate responsibilities and monitor staff performance.

- Prepare daily/weekly/monthly operational and sales reports.

- Track expenses, bookings, revenue, and operational requirements.

- Coordinate with management regarding business performance and improvement strategies.

Requirements

- Bachelor's degree in Business Administration, Marketing, Hospitality, Event Management, or a related field.

- 3–5 years of experience in convention centres, hotels, event management, hospitality, or related industries.

- Strong knowledge of sales, marketing, event operations, and customer relationship management.

- Excellent communication, negotiation, and leadership skills.

- Ability to manage multiple events and operational activities simultaneously.

- Positive knowledge of digital marketing and social media platforms.

- Strong problem-solving and decision-making abilities.

- Willingness to work flexible hours, weekends, and during events when required.

Pay: ₹20,000.00 - ₹30,000.00 per month

Work Location: In person

📌 Manager - Operations & Marketing (Pallichal)
🏢 Knocktale
📍 Pallichal