Location: Hyd/Delhi The Major Incident Manager is responsible for managing and coordinating the end-to-end Major Incident Management process to ensure critical incidents are resolved quickly with minimum business impact. The role leads cross-functional technical teams, manages stakeholder communication, drives service restoration, and ensures post-incident actions are completed.
Key Responsibilities
- Own and govern the end-to-end Major Incident Management process.
- Identify, assess, declare, and coordinate major incidents based on defined criteria.
- Lead major incident bridges and coordinate cross-functional technical teams and suppliers.
- Drive timely service restoration and ensure appropriate escalation of critical issues.
- Manage communication with business stakeholders, customers,
senior leadership, and technical teams.
- Ensure regular and accurate incident status updates are provided until service restoration.
- Coordinate with Incident, Problem, Change, and technical teams to resolve major incidents.
- Facilitate technical reviews and ensure explicit ownership and action tracking.
- Conduct Post-Incident Reviews and ensure Root Cause Analysis and corrective actions are initiated.
- Track recurring major incidents and drive process improvements to prevent recurrence.
- Maintain major incident records, documentation, timelines, and communication logs.
Support governance, reporting, audit, and continual service improvement activities
📌 Major Incident Manager (Delhi)
🏢 Siro Clinpharm
📍 Delhi
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