Implementation & Customer Success Manager
Location: Bangalore, Kadubeesanahalli — fully in-office
Experience: 1–4 years
Type: Full-time
Why this role exists
A signed contract is a promise, not a working product. What the client agrees to is usually broad — a scope written to win the deal, not to be built from. Someone has to take that from the sales team and turn it into a live deployment the client's reps open every morning.
That's this role. You take the handover, understand how the client actually works, and build the deployment around it. Once it's live, you stay with the account — watching usage, reading sentiment, showing leadership what changed, and growing the account from there.
How to apply
Complete this form. Shortlisted people will receive details of the next steps over email:
The entire process runs over email. We do not shortlist, contact or coordinate through Linked In — please don't apply or follow up there.
What you'll do
Take the handover and make it real Pick up the account from sales and work out what was promised, what's assumed,



and what's missing Get inside the client's setting: how their sales team is structured, how they sell, what tools they live in, who will resist this and why Agree a go-live date and hold everyone to it, including us
Get the deployment built Collect what the setup needs — sales material, playbooks, call recordings, documentation — wherever it's buried Turn that scattered material into structured product information, personas, objections and scenarios inside the system Run acceptance testing with the client, and clear their IT and security requirements. Unglamorous, and the most common reason a launch slips
Land the go-live Coordinate the rollout: training, first-week support, the internal announcement their leadership sends Stay close enough in the first two weeks to catch a team that has quietly stopped logging in
Own the account after launch Track usage and read sentiment. Know how the client feels before they tell

📌 Implementation & customer success manager (Bengaluru)
🏢 Eubrics AI
📍 Bengaluru