Experience: 8+ to 12+ Years (Shift Timing : 6 AM – Australia Shift)
Must Have Strong working expertise on – ITOM, Discovery, Event Management & Service Mapping.
Key Responsibilities
- Lead the architecture, design, and implementation of ServiceNow ITOM solutions.
- Drive end-to-end delivery of ITOM modules including:
o Discovery o Service Mapping o Event Management
- Define and implement CMDB strategy, governance, and data model improvements.
- Design integration solutions with external monitoring tools (e.g., SolarWinds, Dynatrace, Splunk, AppDynamics).
- Architect event correlation, alert management, and automation workflows.
- Provide expertise in service mapping strategies (top-down & bottom-up approaches).
- Establish best practices for data accuracy, reconciliation, and CI lifecycle management.
- Collaborate with stakeholders to understand requirements and translate them into technical solutions.
- Lead technical workshops, client discussions, and architecture reviews.
- Mentor developers and guide the team on ServiceNow best practices.
- Ensure adherence to ServiceNow platform governance, security, and performance standards.
Required Skills & Experience
- 9+ years of IT experience,
with 5+ years in ServiceNow ITOM.
- Strong hands-on expertise in:
o ServiceNow Discovery o Service Mapping o Event Management
- Deep understanding of:
o CMDB architecture & data modeling o Identification & reconciliation rules
- Experience with MID Server setup and management.
- Exposure to cloud environments (AWS/Azure/GCP) and hybrid infrastructure.
- Strong knowledge of ITIL processes and IT Operations workflows.
- Experience in integration using REST/SOAP APIs, Web Services.
- Hands-on scripting experience in JavaScript, Glide APIs.
Preferred Qualifications
- ServiceNow Certifications:
o CSA (Certified System Administrator)
o CIS-ITOM o ServiceNow Certified Implementation Specialist (ITOM modules)
- Experience with AIOps / Predictive Intelligence / Event Intelligence.
- Strong understanding of DevOps and monitoring tools integration.
- Experience in large-scale enterprise implementations.
Key Competencies
- Strong solutioning and architectural mindset.
- Excellent stakeholder management and communication skills.
- Ability to work in quick-paced, client-facing environments.
- • Strong problem-solving and analytical skills.
Education
B. Tech or equivalent IT Degree.
📌 ‘ServiceNow Architect‘ (Pune)
🏢 Webologix Ltd
📍 Pune
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