Service Delivery Manager — Enterprise Data Platforms
Location: Mumbai, India
Experience: 15+ years
Company: Smart Analytica
Role Overview
The Service Delivery Manager will own strategic delivery and operational management for enterprise data modernization programs built on Cloudera Data Platform (CDP) . This role combines program leadership, technical oversight of the CDP ecosystem, and operational accountability for ETL pipelines (primarily Informatica ). The incumbent ensures secure, compliant, resilient, and high‑performance data operations while driving migrations, platform improvements, and business outcomes.
Core Responsibilities — Platform Operations and Reliability
Platform Operations: Oversee day‑to‑day administration of CDP clusters; ensure performance, availability, and scalability across environments (dev/test/prod). Incident Management: Lead production support, on‑call rotations, incident response, RCA, and implementation of corrective actions to prevent recurrence. Monitoring and Alerting: Define and implement proactive monitoring, SLAs, SLOs,



and alerting for CDP components and ETL pipelines. Patch, Upgrade and Security Management: Coordinate platform and ETL patching, upgrades, and security hardening with minimal business disruption. Disaster Recovery and Business Continuity: Define RTO/RPO targets, implement backup and recovery strategies, and run periodic DR tests. Operational Automation: Drive automation of repetitive tasks using CI/CD, orchestration, and infrastructure as code to reduce toil and increase reliability. Compliance and Audit Support: Maintain operational controls, access governance, and evidence for audits and regulatory requirements. Core Responsibilities — Program Delivery and Technical Oversight:
Program Delivery Leadership: Plan, prioritize, and deliver CDP modernization projects aligned to business OKRs and regulatory timelines; manage program timelines, and deliverables. Architecture and Technical Guidance: Provide technical ov

📌 Service delivery manager (Mumbai)
🏢 Smart Analytica
📍 Mumbai