Company Description Delvin Formulations Pvt Ltd is a pharmaceutical company committed to formulating and marketing medicines with a focus on compassion, care, and improving patients’ quality of life. The organization emphasizes patient-centric formulations, inspired by the way a parent prepares food for a child, ensuring safety and effectiveness. Delvin’s creative formulations, many of which are first of their kind in India, have enabled the company to establish a presence in over 40 countries.

Its manufacturing facilities are approved by USFDA and PIC/S, reflecting adherence to stringent global quality and regulatory standards. This combination of innovation, global reach, and high-quality manufacturing offers team members an opportunity to contribute to impactful healthcare solutions.

Role Description The Key Customer Relationship Management role is a full-time, on-site position based in Guwahati. The role involves managing and nurturing relationships with key customers, including healthcare professionals, institutions, and distributors, to ensure satisfaction and long-term engagement. Daily activities include understanding customer needs, resolving queries, coordinating with internal teams to fulfill commitments, and monitoring contract and order performance.

The individual will track customer feedback, prepare regular reports on sales and relationship status,



and support the planning and execution of initiatives to strengthen customer loyalty. The role also includes identifying opportunities for business growth within existing accounts and collaborating on projects that enhance service quality and customer experience.

Qualifications

- Candidates should possess strong Customer Relationship Management (CRM) and Sales skills to manage key accounts and drive business growth.
- Candidates should possess excellent Communication skills to interact effectively with customers and cross-functional internal teams.
- Candidates should possess solid Analytical Skills to interpret data, identify trends, and support informed decision-making.
- Candidates should possess Project Management skills to coordinate initiatives, monitor timelines, and ensure successful execution of customer-focused projects.
- Relevant experience in pharmaceuticals, healthcare, or FMCG key account management is beneficial.
- A bachelor’s degree in Business, Marketing, Life Sciences, or a related field is preferred.
- Ability to work collaboratively, maintain professionalism, and build trust-based relationships with diverse stakeholders is essential.
- Proficiency in basic office software and CRM tools, along with strong organizational and time-management abilities, is advantageous.

📌 Key Customer Relationship Management (Guwahati)
🏢 Delvin Formulations
📍 Guwahati