Project Role : IT Service Management Representative
Project Role Description : Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available.
Must have skills : Network Operations & Service Management
Valuable to have skills : SD-WAN Implementation
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an IT Service Management Representative, a typical day involves overseeing the delivery of IT production systems and services to ensure seamless operation. The role includes supporting the entire infrastructure service management lifecycle, focusing on maintaining client satisfaction and mitigating risks associated with service delivery. Daily activities include monitoring production systems and devices to guarantee their availability and operational status, coordinating with various teams to address any issues promptly,



and ensuring that service commitments are consistently met to support business continuity and efficiency.

Roles & Responsibilities:
- Lead LAN/WLAN current-state assessment and discovery.
Develop and validate LAN/WLAN HLD/LLD.
Design and implement Aruba Switching solutions.
Design and implement Aruba Wireless solutions.
Work with Aruba Central for configuration, monitoring and management.
Support campus LAN/WLAN modernization and technology refresh.
Develop site migration and cutover strategies.
Validate switch, wireless and network configurations.
Support deployment waves and site migrations.
Troubleshoot complex LAN/WLAN issues.
Coordinate with Prisma SD-WAN, NAC/security and infrastructure teams.
Support post-migration validation and stabilization.
Define deployment standards and configuration templates.
Mandatory Skills
Aruba Switching – Mandatory
Aruba Wireless – Mandatory
Aruba Centra

📌 IT Service Management Representative (Bengaluru)
🏢 Accenture
📍 Bengaluru