The Customer Relations Officer is responsible for promoting and selling
university programs to prospective students, responding to enquiries across
multiple channels, and guiding students toward the most suitable program. The
role focuses on delivering an excellent student experience, building strong
relationships, and achieving enrolment targets through effective customer
engagement.
What We Expect from You
* Build and maintain strong relationships with prospective students and
stakeholders.
* Handle enquiries via phone, email, and web chat in a professional and timely
manner.
* Convert leads into applications through outbound calling and follow-up
activities.
* Provide accurate information on programs, admissions, and student services.
* Manage customer feedback and resolve complaints in accordance with company
procedures.
* Maintain accurate student records and update relevant systems promptly.
* Identify trends and opportunities to improve the student journey and overall
experience.
* Support inbound and outbound sales activities,
including cross-selling
relevant programs.
* Collaborate with internal teams to achieve student recruitment and enrolment
goals.
What You Should Bring
* Excellent written and spoken English communication skills.
* 5+ years of experience in B2C sales
* Strong customer service, sales, and relationship-building abilities.
* Qualified email writing and communication skills.
* A positive, customer-focused, and goal-oriented approach.
* Strong problem-solving and organizational skills.
* Ability to work independently and as part of a team.
* Ability to manage multiple priorities and work effectively under pressure.
* Good judgment, discretion, and attention to detail.
GEDU Global Education is a dynamic and innovative group of education providers.
Across our institutions, programmes are designed to have a direct impact on the
lives of our students, apprentices and trainees; to equip them with the skills,
knowledge