Job DescriptionGreetings from TCS
nTCS is hiring for Appian (only L3)
nExp: 8+ years
nLocation: Pan India
n
- n
- Provide L3 production support for Appian applications.n
- Analyze and resolve complex incidents, defects, and performance issues.n
- Perform root cause analysis (RCA) and implement permanent fixes.n
- Monitor application health and system performance.n
- Troubleshoot Appian processes, interfaces, integrations, and data-related issues.n
- Coordinate with L1 and L2 support teams for incident escalations.n
- Manage application deployments and production releases.n
- Support patching, upgrades, and platform maintenance activities.n
- Ensure SLA compliance for incident and problem management.n
- Perform capacity planning and performance optimization.n
- Create and maintain knowledge articles, support documentation, and runbooks.n
- Participate in on-call support and major incident management activities.n

nRequired Skills
nAppian Platform
n
- n
- Appian BPMn
- Appian Designern
- Appian Process Modelsn




- SAIL Interfacesn
- Recordsn
- Sitesn
- Reportsn
- Task Managementn
- Expression Rulesn
- Decision Rulesn
- Appian Data Fabricn

nL3 Support Expertise
n
- n
- Incident Managementn
- Problem Managementn
- Root Cause Analysis (RCA)n
- Defect Analysisn
- Production Supportn
- Release Managementn
- Change Managementn
- Performance Tuningn
- Log Analysisn
- Platform Monitoringn

nIntegrations
n
- n
- REST APIsn
- SOAP Web Servicesn
- Appian Web APIsn
- SQL Databasesn
- Oracle Databasen
- SQL Servern
- Active Directory / LDAPn

nTechnical Skills
n
- n
- Appian Administrationn
- Health Check Analysisn
- Deployment Managementn
- Appian Logs Troubleshootingn
- Security Managementn
- User Access Managementn
- Process Performance Optimizationn
- Database Troubleshootingn
- Linux/Unix Basicsn

📌 Appian (only (Hyderabad)
🏢 Tata Consultancy Services
📍 Hyderabad