Key Responsibilities

Processes

Role Responsibilities – Client Data & Fees Management

Ensure consistent delivery of high-quality services by meeting or exceeding customer expectations, in line with defined Service Level Agreements (SLAs), accuracy standards, and sound business judgment.

Operational Management & Processing

Receive and monitor instructions via systems (e.g., SSTM) and act on them with appropriate prioritization.
Monitor and process all team activities as per daily checklists and country-agreed standards, ensuring adherence to turnaround times (DOI/SLA).
Ensure all necessary approvals and valid instructions are in place for account creation, modification, closure, and manual revenue reversals.

Client Data & Static Maintenance

Maintain and update Standing Instruction trackers, including email recipient lists, auto-debit lists, and manual handling records.
Perform daily monitoring of audit confirmations and account searches.
Ensure accurate and timely updates to client data and system records.

Fees Management & Financial Operations

Monitor receipt of fees,



oversee manual tracking of auto-debits, and ensure proper application in relevant systems.
Prepare outstanding bills (fortnightly or as per DOI) and share with CPC or relevant stakeholders.
Prepare and post entries for payments to spokes, third-party agents, and reimbursements as per DOI.
Ensure timely creation of all OPE charges in the system before month-end.
Perform variance analysis and reconciliations to ensure accuracy of financial records.

Reporting & Invoice Management

Prepare and dispatch reports and invoices in line with DOI/SLA requirements.
Amend or revise invoices/reports based on investigations or instructions from CPC or authorized stakeholders and regenerate them in the system.
Provide timely End-of-Day (EOD) confirmations to CPC, Payments, and internal teams, ensuring all pending items are tracked and communicated.

Reconciliation & Controls

Monitor GRU reports daily and pro

📌 Manager- FSS Ops Utilities (Chennai)
🏢 Standard Chartered India
📍 Chennai