? Hiring | Deputy General Manager (DGM) – Product Validation & Field Quality | Bangalore

? Location: Bangalore
? Experience: 15-20 Years
? Qualification: B.E./B.Tech in Mechanical, Electrical, or Electronics Engineering

Are you passionate about driving product quality, reliability, and customer satisfaction in the automotive industry? We are looking for a seasoned leader to spearhead Field Quality and Product Validation initiatives, ensuring robust product performance across the vehicle lifecycle.

Key Responsibilities
✅ Drive improvement in Warranty RPT (Repairs per Thousand), Warranty CPU (Cost per Unit), Unscheduled Visits, and Walk-home Incidents through structured problem-solving approaches.
✅ Act as the key interface between Customer Care and Plant Quality Teams for field quality concerns.
✅ Lead cross-functional investigations and resolution of critical field failures involving Design, Manufacturing, Supplier Quality, and Validation teams.
✅ Ensure timely containment, corrective actions, root cause identification, and closure of customer issues.




✅ Capture and deploy lessons learned from existing products into future vehicle development programs.
✅ Conduct Reliability Growth Analysis (RGA) for new vehicle programs and ensure readiness before product launch.
✅ Assess field risks arising from engineering changes and define appropriate validation requirements.
✅ Conduct dealer visits and field audits to identify emerging concerns, gather customer feedback, and strengthen technical support capabilities.
✅ Develop and present quality dashboards highlighting warranty trends, reliability metrics, and key risk indicators.
✅ Drive Daily Work Management (DWM) practices and continuous improvement initiatives.
✅ Lead, mentor, and develop high-performing quality and validation teams.

Required Technical Expertise
? Solid understanding of EV Architecture, Vehicle Systems, and Subsystems (3W/4W preferred)
? Expertise in structured problem-solving methodologies:
8D
QC Stor

📌 Deputy General Manager (Bengaluru)
🏢 Mahindra and Mahindra Limited [Automotive and Farm Equipment Business]
📍 Bengaluru