IT Support Analysts (Kolkata Metropolitan Area)

IT Support Analysts (Kolkata Metropolitan Area)

11 Sep
|
People Prime Worldwide
|
Kolkata Metropolitan Area

11 Sep

People Prime Worldwide

Kolkata Metropolitan Area

Experience: 3+ years

Location : Pune , Bengaluru , Hyderabad

Payroll on : People Prime World Wide

Role

͏Do Be responsible for primary user support and customer service

Respond to queries from all calls, portal, emails, chats from the client

Become familiar with each client and their respective applications/ processes

Learn fundamental operations of commonly-used software, hardware and other equipment

Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software

Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits

Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework

Regular MIS & resolution log management on queries raised

Record events and problems and their resolution in logs

Follow-up and update customer status and information

Pass on any feedback, suggestions, escalations by customers to the appropriate internal team

Identify and suggest improvements on processes, procedures etc.

📌 IT Support Analysts (Kolkata Metropolitan Area)
🏢 People Prime Worldwide
📍 Kolkata Metropolitan Area

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