- IT Support Engineer/ Specialist (Information & Communication Technology)

Level 1 and 2 - IT Desktop and Cloud Support

Process - Australian Shift

Responsibilities

As a level 1 and 2 Support Officer, you will be responsible for reviewing and actioning tickets using our ticketing system and contact with the client. You will also be responsible for answering phone calls in a skilled and timely manner.

Must have

- Minimum 1-2 years of support experience.
- Good written communication and customer service skills.
- Good Microsoft Office troubleshooting skills
- Windows 10/11 troubleshooting skills
- Microsoft Server 2019 Administration and Management
- Understanding around Active Directory and SQL Server
- Excellent phone mannerisms and professionalism.
- Aptitude to learn.
- Ability to handle clients who may call in frustrated with IT-related problems.
- Excellent Troubleshooting and problem-solving skills
- Proactive thinker,



who is looking for permanent solutions.
- Experience using a ticketing system.
- Experience with Windows operating systems
- Microsoft 365 Administration and Management skills:
- M 365 Administration and Management
- Entra ID Administration
- Conditional Access Policies
- Intune management and configuration
- MDM and MAM administration and configuration
- Microsoft Defender administration
- M 365 Exchange Admin Centre administration
- Domain and DNS administration and configuration
- Networking experience
- Firewall (UTM) administration and configuration

For Freshers:

- The initial training period will be 6 months for Fresher candidates
- During the training period a stipend of 15,000 per month will be provided.ole & responsibilities

📌 IT Support Engineer/ Specialist (Sahibzada Ajit Singh Nagar)
🏢 Revclerx
📍 Sahibzada Ajit Singh Nagar