About Business:

Adani Group: Adani Group is a diversified organisation in India comprising 10
publicly traded companies. It has created a world-class logistics and utility
infrastructure portfolio that has a pan-India presence. Adani Group is
headquartered in Ahmedabad, in the state of Gujarat, India. Over the years,
Adani Group has positioned itself to be the market leader in its logistics and
energy businesses focusing on large-scale infrastructure development in India
with O & M practices benchmarked to global standards. With four IG-rated
businesses, it is the only Infrastructure Investment Grade issuer in India.

Adani Realty: Adani Realty is the real estate arm of one of India’s leading
infrastructure and development entities – Adani Group.With resolute commitment
to ‘Nation Building’ and ‘Growth with Goodness’,we are developing real estate
projects in the most promising destinations,integrating design aesthetics with
cutting-edge construction technology.

Job Purpose: The Lead - Cluster CRM is responsible for managing all post-sales




customer interactions and ensuring a seamless customer experience for assigned
sites. This role oversees end-to-end customer relationship management, including
sales documentation, collections, and issue resolution, from the booking stage
through to customer handover. The Lead plays a crucial role in maintaining
customer satisfaction and ensuring operational efficiency across all CRM
processes.

RESPONSIBILITIES

Lead - CRM Cluster

Customer Experience and Relationship Management:

Engages with customers to understand their needs and address any issues,
creating viable solutions that enhance customer satisfaction at the site level.

Manages the entire post-sales journey, ensuring a smooth transition from booking
to handover and maintaining high levels of customer retention and satisfaction.

Collects customer feedback on CRM practices and applies insights to improve
processes, campaigns, and overall customer experience.

Operatio

📌 SBU Head (Mumbai)
🏢 Adani Group
📍 Mumbai