This role is for a subject matter expert in policy servicing within a multinational organization responsible for delivering accurate and timely support for insurance policy lifecycle activities in a night shift work from office model. The candidate will apply strong skills in MS Office and knowledge of property and casualty insurance to enhance operational quality and customer satisfaction.
Responsibilities
Manage end to end policy servicing activities by updating policy data validating documentation and ensuring all changes are processed accurately within defined timelines for a global client base
Review policy endorsements renewals cancellations and reinstatements to ensure each transaction complies with internal standards and regulatory requirements while minimizing operational risk
Coordinate closely with operations teams to track service requests resolve processing bottlenecks and maintain a transparent audit trail of all policy servicing actions performed
Analyze received documentation using advanced MS Office features such as formulas pivot tables and templates to validate completeness identify discrepancies and recommend corrective actions
Prepare structured reports and performance summaries in spreadsheets and presentations that highlight volumes quality trends and key observations to support data driven decision making
Respond to internal stakeholder queries regarding policy status coverage changes and documentation requirements by providing clear and accurate information based on established guidelines
Support quality review activities by validating completed transactions documenting errors and proposing process improvements that enhance accuracy consistency and customer outcomes
Document policy servicing procedures and update reference materials in a clear and organized format so that team members can rely on up to date instructions and best practices
Ensure adherence to night shift service level agreements by prioritizing work items monitoring