? We’re Hiring | Inside Sales & CRM Manager

? Location: Lower Parel, Mumbai

? Employment Type: Full-Time

? Experience: 3–5 Years

? Salary: ₹23,000 – ₹27,000 per month

? About the Role

We are looking for an e xperienced and proactive Inside Sales & CRM Manager to take ownership of our dealer and customer relationships, inside sales, order coordination, follow-ups, and CRM/ERP processes.

This is not a pure tele-sales calling role . We are looking for someone who can independently manage customer relationships, coordinate with internal teams, drive follow-ups, monitor sales activities, and ensure smooth order execution.

? Key Responsibilities

- Manage relationships with dealers, distributors, retailers, and EPC customers.
- Act as a primary point of contact for customer inquiries, requirements, pricing, orders, and deliveries.
- Manage the complete order cycle from inquiry and quotation to invoicing and dispatch.
- Coordinate with Sales, Accounts, Inventory, and Warehouse teams for smooth order execution.
- Track pending orders, quotations, deliveries, customer requirements, and payment follow-ups.
- Maintain accurate customer, dealer, quotation, order, and follow-up records in CRM/ERP systems.
- Prepare regular sales, customer, order, collection, and follow-up reports for management.
- Identify opportunities for repeat business, upselling, and customer retention.
- Support identification and development of new dealers, retailers, distributors, and channel partners.




- Monitor inside sales activities and ensure timely follow-ups and issue resolution.
- Identify operational gaps and take ownership of resolving customer and order-related issues.

✅ What We’re Looking For

- Pursuing or have completed a Master's in any discipline.
- 2-4 years of relevant experience in Inside Sales, Sales Coordination, CRM, Customer Relationship Management, or Business Development.
- Experience handling dealers, distributors, retailers, or B2B customers is preferred.
- Good understanding of ERP/CRM systems and structured sales processes.
- Excellent communication skills in Marathi, Hindi, and English.
- Strong negotiation, follow-up, coordination, and relationship-management skills.
- Organized, proactive, commercially aware, and comfortable taking ownership.
- Ability to work independently in a fast-growing business environment.

? Why Join Us? Take ownership of an significant sales and customer management function.

Work closely with management and multiple business functions.

Gain exposure to Sales, CRM/ERP, Accounts, Inventory, and Operations.

Opportunity to help build structured sales processes and grow with the organization.

? Interested?

If you are someone who enjoys building customer relationships, driving sales, coordinating across teams, and taking ownership, we’d love to hear from you!

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📌 Inside Sales and CRM Manager (Mumbai)
🏢 MANOJA RETAIL INDUSTRIES
📍 Mumbai