Job Title: Incident &

- Release Manager (Banking Operations) Job Summary We are seeking an experienced Incident &
- Release Manager with over 7 years of IT service management background to join our dynamic banking technology team. In this role, you will be dual-hatted, driving both production stability and seamless software deployments for critical, high-availability financial applications. You will be responsible for leading the restoration of complex, high-priority service disruptions while simultaneously orchestrating the end-to-end release lifecycle, ensuring zero disruption to daily banking operations and strict compliance with financial regulations.

Key Responsibilities Incident &
- Problem Management (50%) Major Incident Response: Lead and orchestrate the restoration of high-priority (P1/P2) incidents affecting critical core banking networks, payment gateways, and customer-facing channels.

Crisis Coordination: Convene and chair emergency technical bridge calls with cross-functional infrastructure, security, application development, and third-party vendor teams.

Stakeholder Communication: Draft and distribute timely, precise executive-level incident alerts and progress updates to business leadership and operational heads.

Root Cause

Analysis (RCA): Facilitate post-incident reviews, drive thorough problem management workflows, and track preventative actions to eliminate recurring failures.

SLA Compliance: Monitor and enforce strict Mean Time to Resolve (MTTR) metrics aligned with banking performance standards and regulatory guidelines. Release &

- Change Management (50%) Deployment Orchestration: Oversee the end-to-end software release lifecycle,



managing deployment schedules across staging, pre-production, and live banking environments.

Risk Assessment: Evaluate change management requests, analyze cross-system dependencies, and conduct strict risk/impact assessments to prevent deployment-related outages. Go/No-Go Leadership: Chair Change Advisory Board (CAB) and release readiness reviews with product owners, QA leads, and infrastructure teams to secure formal approvals.

Rollback Planning: Ensure every deployment package includes comprehensive, validated back-out strategies and automated sanity-testing scripts. Audit &

- Compliance: Maintain meticulous documentation of release manifests, approvals, and testing sign-offs to satisfy stringent internal and banking regulatory audits.

Required Qualifications &
- Technical Skills Experience: Minimum 7+ years of skilled experience in IT Service Management (ITSM), specifically running Incident and Release management functions.

Industry Domain: Proven track record working within a Banking, Financial Services, or Insurance (BFSI) domain handling high-volume transaction systems.

Methodologies: Strong operational mastery of ITIL v3 / ITIL 4 frameworks (Certification is highly preferred) alongside familiarity with Agile/Scrum delivery models. ITSM &

- Automation Tools: Advanced proficiency using enterprise platforms like ServiceNow, Jira, Remedy, or equivalent tracking tools.

CI/CD Awareness: Conceptual or hands-on understanding of DevOps release pipelines, automation tools (Jenkins, GitLab), and cloud environments (AWS/Azure).

Availability: Readiness to participate in an on-call rotation schedule to support critical weekend deployment windows and after-hours major incidents.

📌 Incident Manager (Hyderabad)
🏢 SID Global Solutions
📍 Hyderabad