We are looking for an HRMS & Client Success professional who will be responsible for managing the HRMS portal, supporting clients in their day-to-day requirements, and ensuring smooth adoption and usage of the platform.

The role requires a positive understanding of HR processes and HRMS systems, along with strong communication and client-handling skills. The ideal candidate should be comfortable working directly with clients, understanding their requirements, troubleshooting portal-related issues, and coordinating with internal teams for timely resolution.

Key Responsibilities

- Manage and administer the HRMS portal, including employee data, workflows, configurations, and day-to-day updates.
- Act as the primary point of contact for clients for HRMS-related queries and requirements.
- Understand client requirements and provide appropriate solutions through the HRMS platform.
- Assist clients with portal setup, onboarding, employee lifecycle processes, and system usage.
- Conduct client training and walkthroughs on various HRMS modules and functionalities.
- Monitor and resolve client issues related to the HRMS portal within defined timelines.
- Coordinate with product, tech, and internal HR teams to resolve complex issues.
- Ensure accurate and timely maintenance of employee and organizational data on the portal.
- Track client requests, follow up on open issues, and ensure timely closure.
- Identify recurring client issues and suggest process or system improvements.




- Support clients during new feature rollouts, system changes, and process implementations.
- Maintain regular communication with clients and build robust working relationships.
- Prepare reports and provide relevant HRMS data and insights to clients as required.
- Ensure adherence to data confidentiality and HRMS processes.

Requirements

- 13 years of experience in HR Operations, HRMS, HR Tech, HR Shared Services, or a similar role.
- Hands-on experience with any HRMS/HRIS platform.
- Good understanding of core HR processes such as onboarding, employee data management, attendance, leave, payroll coordination, and employee lifecycle.
- Strong client-facing and communication skills.
- Ability to understand client requirements and translate them into system/process solutions.
- Strong problem-solving and troubleshooting abilities.
- Comfortable working with portals, dashboards, reports, and HR technology.
- Good Excel/Google Sheets skills.
- Ability to manage multiple clients and priorities simultaneously.
- Strong follow-up and coordination skills.

Preferred Skills

- Experience working with HRMS/HRIS products in a client-facing or implementation role.
- Experience in HRMS implementation, configuration, or client onboarding.
- Familiarity with SaaS-based HR platforms.
- Basic understanding of APIs, integrations, or system workflows would be an added advantage

📌 HRMS & Client Success Executive (Gurugram)
🏢 Shiprocket
📍 Gurugram