Head – Human Resources | QSR Experience: 15+ years Industry: QSR / Restaurants / Retail / Hospitality Location: SHIVAJI NAGAR Reports to: CEO / MD / CHRO Role Summary Lead the complete HR function for a high-growth QSR business, partnering with the leadership team to build a high-performance, employee-centric organization across restaurants, corporate office, and support functions.

Key Responsibilities Develop and execute the HR strategy and people roadmap aligned with business growth plans. Own manpower planning for recent store openings, existing restaurants, corporate office, and regional operations. Build strong talent acquisition and frontline hiring strategies to support rapid expansion.

Drive employee retention, engagement, culture, and employee experience across the restaurant network. Design and implement performance management, KRAs, incentives, and career progression frameworks. Lead learning & development , including restaurant leadership, store managers, and frontline capability building.

Own compensation, benefits, payroll governance, and sales/store incentive structures . Ensure compliance with applicable labour laws, statutory requirements, POSH, and HR policies . Develop succession planning and leadership pipelines for critical roles.

Partner with Operations to improve productivity, absenteeism, attrition, and manpower costs . Establish HR dashboards and analytics covering attrition, hiring TAT,



manpower productivity, engagement, and cost. Lead HR transformation through HRIS, automation, digital recruitment, and data-driven decision making .

Build and strengthen organizational culture, values, communication, and change-management initiatives. Manage employee relations and resolve complex people-related issues across multiple locations. Lead and develop the HR team, including regional HR and restaurant HR teams.

Ideal

Candidate 15+ years of progressive HR experience, preferably with significant exposure to QSR, hospitality, retail, FMCG, or other high-volume frontline businesses . Strong experience managing large, geographically dispersed frontline workforces . Proven track record in high-growth / multi-unit / multi-location organizations.

Strong understanding of talent acquisition, HR operations, ER, L&D;, C&B;, performance management, and labour compliance. Commercially strong HR leader who understands store economics, productivity, and business P&L; . Excellent stakeholder-management and leadership skills.

MBA/PGDM in HR preferred.

Key Success Metrics

Frontline attrition reduction Manpower cost as % of sales Hiring TAT and joining ratio Store manpower productivity Employee engagement Internal promotions and succession readiness Training effectiveness HR compliance HR technology adoption

📌 HR Manager (Bengaluru)
🏢 Aubree Le Chocolatier
📍 Bengaluru