Role & responsibilities :

- Handle inbound and outbound customer interactions for an international process through voice calls.
- Provide professional and timely resolution to customer queries, concerns, and service requests.
- Understand customer requirements and recommend suitable products/services.
- Identify upselling and cross-selling opportunities during customer interactions.
- Achieve assigned customer service, sales, and revenue targets.
- Maintain high standards of customer satisfaction and ensure a positive customer experience.
- Accurately document customer interactions, feedback, and resolutions in the CRM/system.
- Follow defined process guidelines, quality standards, compliance requirements, and call-handling procedures.
- Coordinate with internal teams to resolve customer issues when required.
- Meet individual and team performance metrics, including AHT, CSAT, quality, conversion, and sales targets.
- Adapt communication style according to different international customers and situations.

Preferred candidate profile:

- Education: Graduate in any discipline graduation is mandatory.
- Experience: Minimum 1 year of customer support/customer service experience is mandatory.
- Candidates with experience in international voice processes, international BPO, customer service, telesales, upselling, or cross-selling will be preferred.




- Should have excellent spoken English and confidence in handling international customers over the phone.
- Must be comfortable with customer support + upselling responsibilities.
- Should be willing to work in rotational shifts as per business requirements.
- Candidates should be comfortable working from the Gurugram location.
- Salary: 32,000 in-hand per month.
- Transportation: Both-way cab facility available.
- Immediate joiners or candidates with a short notice period can be preferred.

Key Skills:

- Excellent verbal communication and strong spoken English.
- Good pronunciation, fluency, and confidence while communicating with international customers.
- Strong customer-handling and problem-solving abilities.
- Good listening skills and the ability to understand customer needs.
- Robust persuasion and negotiation skills for upselling/cross-selling.
- Target-oriented and comfortable working in a performance-driven environment.
- Ability to handle difficult or irate customers professionally.
- Good interpersonal skills and a customer-first approach.
- Basic computer knowledge and familiarity with CRM/customer support systems.
- Ability to multitask and work effectively under pressure.
- Strong attention to detail and willingness to learn.

FOR MORE DETAILS CALL - SIMRAN- (phone hidden)

📌 Hiring For Technical Customer Support || VOICE || Gurugram
🏢 Expert Staffing Solutions New Delhi
📍 Gurugram