Responsible for creating a warm and memorable guest experience by welcoming customers, Seats allocation & managing guest requests, resolving complaints, and ensuring smooth coordination between guests and the service team.
Key Responsibilities:
Welcome and greet guests professionally.
Manage reservations, seating, and guest requirements.
Ensure guest satisfaction throughout their dining experience.
Handle feedback and complaints professionally.
Coordinate with Captain, Service, Kitchen, and Management teams.
Follow up with guests to ensure service quality.
Pre orders management
Maintain guest relationships and encourage repeat visits.
Support special occasions, VIP guests, and customer events.
Collect guest feedback and share improvement points with management.
Key Skills: Communication Hospitality Customer Handling Problem Solving Positive Attitude Grooming & Professionalism