Guest Experience Manager (GEM) – (Preferably a Female Applicant)
& Key Responsibilities
Guest experience Manager is expected to ensure everything runs smoothly for guests. From welcoming guests to solving problems and improving services, their responsibilities focus on creating lasting impressions.
- Greet and welcome guests upon arrival, ensuring a warm and friendly atmosphere.
- Oversee the check-in and check-out process, ensuring a seamless and productive experience for guests.
- Handle any guest inquiries, concerns, or complaints promptly and effectively, ensuring guest satisfaction.