We are seeking an experienced professional to lead the Service function for a leading automobile dealership. The role involves driving profitability, customer satisfaction, and operational excellence across workshops and service teams.
Desired Profile
- Minimum 15 years of experience in Vehicle Service, with at least 3 years in a leadership role (team leader/department head) at a reputed dealership.
- BE/B.Tech/AMIE/Diploma in Mechanical/Automobile Engineering.
- Age below 50 years preferred.
- Strong ability to build and lead high‑performing teams.
- Excellent business networking, interpersonal, and analytical skills.
- Familiarity with contemporary business practices, digital orientation, and commercial segment vehicles (mandatory).
- Customer‑centric mindset with quality orientation.
Key Responsibilities
- Develop and execute action plans to achieve regional financial targets.
- Monitor workshop activities, vehicle flow, and turnaround time; implement debottlenecking measures.
- Drive customer satisfaction and retention programs to enhance Customer Delight Index.
- Lead implementation of new initiatives to improve operations and customer experience.
- Provide guidance to service teams for effective strategy execution and performance.
- Manage overall P&L; for the region and liaise with OEM service officials.
- Conduct service process audits and initiate improvements.
- Authorize disposal of scrap, used oil, and hazardous waste as per guidelines.
- Monitor creditors and debtors within approved limits.
- Oversee deployment and utilization of assets.
Key Result Areas
- Workshop profitability
- Customer satisfaction
- Employee satisfaction and productivity
- Vehicle turnaround time
Behavioural Attributes
- Customer orientation
- Result orientation
- Problem solving and decision making
- Initiative and objection handling
- Communication and negotiation skills
- Effective team handling and interpersonal skills
Knowledge Required
- Business forecasting and budgeting for service departments
- Data analysis and corrective action planning
- Training, development, and motivation of employees
- Strong process orientation and attention to detail
- Understanding of CRMDMS systems
- Proficiency in MS Office
Pay: ₹2,000,000.00 - ₹2,800,000.00 per year
Work Location: In person
📌 General Manager – Service - P (Chennai)
🏢 MVP Consults Private
📍 Chennai
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