Front Office – Support Executive Designation: Front Office – Support Executive Department: Customer Relationship Management (CRM) / Support Role Summary The Front Office – Support Executive will be responsible for managing front desk operations,welcoming customers, handling customer support queries, coordinating with internal teams forticket resolution, and ensuring a seamless customer experience throughout their interaction with Hosachiguru.The role requires a pleasant personality, strong communication skills, customer-centric thinking, and the ability to coordinate effectively across departments.

Key Responsibilities Front Office & Customer Experience • Welcome and greet customers visiting the office in a professional and courteous manner.

- Coordinate customer appointments and meeting schedules.
- Offer refreshments and ensure a comfortable and positive customer experience.
- Maintain visitor records and assist customers during their office visits.
- Ensure the reception area is organized and presentable at all times.

Customer

Support & Ticket Management • Act as the first point of contact for customer support queries.

- Handle incoming customer queries through calls, emails, walk-ins, and support platforms.
- Create, assign, track, and follow up on support tickets.
- Provide regular updates to customers regarding their requests and concerns.
- Ensure timely closure of tickets and customer issues. Team Coordination • Coordinate with Legal, Survey, Plantation, Finance, Operations, Sales, and CRM teams for issue resolution.




- Follow up with internal teams to ensure customer commitments are met within agreed timelines.
- Escalate critical issues whenever required. CRM & Reporting • Maintain accurate customer records in the CRM system.
- Update customer communication logs and ticket status regularly.
- Prepare weekly and monthly support reports.
- Assist in organizing customer meetings, events, and site visit coordination.

Required Skills • Excellent verbal and written communication skills.

- Solid customer service orientation.
- Good interpersonal and relationship management skills.
- Ability to coordinate with multiple teams and stakeholders.
- Basic proficiency in MS Office (Excel, Word, Outlook, PowerPoint).
- Strong follow-up and organizational skills.
- Professional appearance and positive attitude. Qualification &

Experience • Graduate / Diploma in any discipline.

- 1–3 years of experience in Front Office, Customer Service, CRM, Administration, or Support roles preferred. Key Attributes • Presentable personality and professional demeanor.
- Strong communication and customer-handling skills.
- Ability to remain calm and courteous while handling customer concerns.
- Attention to detail and accountability for assigned tasks.
- Team player with a proactive approach to problem-solving.

Key Performance

Indicators (KPIs) • Customer response time.

- Ticket closure turnaround time.
- Customer satisfaction and feedback.
- Accuracy of CRM records and documentation.
- Timely follow-up and issue resolution.
- Coordination effectiveness with internal teams

📌 Front Office Executive (Bengaluru)
🏢 Hosachiguru Enterprises
📍 Bengaluru