Front Office Receptionist – Roles & Responsibilities

1. Guest/Patient Reception & Assistance

- Greet visitors, patients, and clients with courtesy and professionalism.
- Provide accurate information and guide them to the appropriate department or staff member.
- Ensure a welcoming and comfortable front desk environment at all times.

2. Call Handling & Communication

- Manage incoming calls promptly and route them to the concerned team.
- Respond to queries with clarity and politeness.
- Maintain proper call logs when required.

3. Appointment Management

- Schedule, reschedule, and confirm appointments.
- Coordinate with doctors/teams regarding daily schedules.
- Ensure smooth flow of patient visits without delays.

4. Front Desk Administration

- Maintain visitor/patient registration records accurately.
- Handle check-in and check-out procedures.
- Ensure all necessary forms and documents are provided and collected.

5. Billing & Payments (If applicable)

- Assist in generating invoices and processing payments.
- Ensure all payments are made against official receipts.
- Maintain basic cash handling records.

6. Clean & Organized Front Desk

- Ensure the front desk area is neat,



presentable, and professional.
- Manage stock of front desk stationery and supplies.

7. Coordination with Internal Teams

- Communicate patient flow and important updates to staff and management.
- Support day-to-day operational coordination between departments.

8. Confidentiality & Professional Conduct

- Handle all patient and organisational information with strict confidentiality.
- Maintain professionalism, punctuality, and a positive attitude at all times.
- Follow all organisational policies and code of conduct.

9. Customer Service & Issue Resolution

- Address concerns or complaints politely and escalate to management if required.
- Ensure every customer/patient receives courteous and reliable service.

10. Additional Responsibilities

- Assist management with administrative tasks as needed.
- Participate in team meetings, training, and process improvement activities.

Job Types: Full-time, Permanent Pay: ₹5,000.00 - ₹6,000.00 per month

Advantages

- Food provided
- Paid time off

Work Location: In person

📌 Front Office Administrator(internship) (Mysuru)
🏢 Ayur Matam
📍 Mysuru