About BAHRC The Bhaktivedanta Ayurvedic Healing Research Centre (BAHRC) is ISKCON Navi Mumbai's integrative Ayurveda, Yoga, Mantra & Wellness centre at the Glory of Maharashtra Temple, Kharghar — a 10,000 sq. ft. facility offering doctor and nutritionist consultations, Panchakarma therapies, seven signature Wellness Programmes, and annual wellness memberships. The front desk is the first and most frequent point of contact for every patient and member, and this role is central to how BAHRC is experienced by the public.

Role Overview

This is a dual-scope role: part guest-facing front desk, part front-office operations manager. We are looking for a business-qualified, presentable, and energetic professional who can run BAHRC's day-to-day front desk with polish, convert enquiries into booked consultations and memberships, and independently own front-office billing, scheduling, and light team coordination — essentially, someone who can manage the centre's front-of-house as their own small business unit within BAHRC.

Key Responsibilities

A. Guest Experience & Front Desk Operations

● Serve as the first point of contact for all patients, members, and visitors, delivering a warm, skilled, and presentable welcome consistent with BAHRC's brand and seva-oriented values.

● Manage daily front-desk operations — appointment scheduling, walk-in registration, and patient-flow coordination — across doctor consultations, nutritionist sessions, and therapy bookings.

● Own and administer BAHRC's online booking/scheduling system end-to-end, ensuring accurate real-time availability, minimising double-bookings, and following up on no-shows.

B. Consultation Conversion & Guest Communication

● Confidently and accurately explain BAHRC's Ayurvedic consultation process, Wellness Programmes, Panchakarma therapies, and membership tiers to enquirers, converting phone, walk-in, and digital enquiries into booked doctor consultations and programme/membership enrolments.

● Handle enquiry calls, WhatsApp,



and in-person conversations fluently in Hindi, English, and Marathi, adapting to each caller's preferred language and comfort level.

● Track daily/weekly enquiry-to-conversion metrics and report trends to the Director and Sales & Marketing Manager.

C. Billing, Accounts & Financial Administration

● Process patient/member billing accurately per BAHRC's current Price Menu, issue receipts, and reconcile daily cash/card/UPI collections.

● Maintain day-to-day front-office accounts records — daily collection registers, petty cash, and basic vendor payment tracking — in coordination with BAHRC's finance function.

● Ensure all billing and refund handling complies with BAHRC's Billing, Pricing & Refund Policy, escalating discrepancies to the Director promptly.

D. Centre & Team Coordination

● Coordinate daily schedules across doctors, therapists, and support staff to ensure smooth patient flow and minimal wait times.

● Provide day-to-day guidance to junior front-desk/support staff, upholding service standards, punctuality, and BAHRC's Code of Conduct.

● Maintain and organise patient/member records via Google Drive and BAHRC's CRM/membership register, ensuring accuracy and confidentiality per the Patient/Member Data Privacy Policy.

● Coordinate basic retail-shop inventory tracking and vendor liaison for front-office and reception supplies.

E. Reporting & Continuous Improvement

● Prepare and share weekly/monthly reports on footfall, conversion rates, billing summaries, and patient/member feedback with the Director.

● Proactively identify and recommend improvements to front-desk workflows,



booking-system usage, and the overall guest experience.

Requirements & Skills

● BBA or MBA, ideally with a specialisation in Marketing, Healthcare/Hospital Administration, or Operations.

● 3-5 years of experience managing (not just staffing) front-desk/reception operations at a wellness, spa, Ayurvedic, or healthcare centre.

● Demonstrated track record of converting enquiries into paid consultations, therapy bookings, or memberships.

● Fluent in Hindi, English, and Marathi — spoken and written.

● Proficient in MS Office/Google Workspace (Docs, Sheets, Drive), online booking/scheduling platforms, and basic billing/accounting tools.

● Young, energetic, and presentable, with polished interpersonal skills and telephone etiquette.

● Strong organisational and multitasking ability — comfortable switching between guest-facing duties, billing, and light team supervision within the same shift.

● Comfortable working in a temple-based, values-led wellness environment; participation in devotional practice is welcomed but never required.

Terms

● This is a full-time role governed by the BAHRC HR & Operations Policy Manual, including a standard 6-month probation period, notice periods, leave entitlement, and statutory benefits applicable to full-time payroll employees.

● Compensation will be discussed at interview; we anticipate structuring this as a fixed salary plus a conversion-linked performance incentive, consistent with BAHRC's approach for guest-facing, sales-adjacent roles.

How to Apply

Interested candidates may apply directly via this job posting, or send their resume to [email protected] with the subject line "Application — Front Desk cum Centre Operations Manager." Shortlisted candidates will be invited for an in-person interview at BAHRC, Kharghar.

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits

- Flexible schedule
- Food provided

Work Location: In person

📌 Front Desk cum Centre Operations Manager (Kharghar)
🏢 Bhaktivedanta Ayurvedic Healing and Research Centre
📍 Kharghar