The Guest Service Associate (Food & Beverage) will be responsible for providing courteous, productive, and professional service to guests in the Food & Beverage outlets. The role requires ensuring guest satisfaction through prompt service, maintaining service standards, and contributing to the smooth operation of the department.
Roles and Responsibilities
- Conduct training sessions effectively as per the ACLP for each job roles
- Ensure parent and local community engagement and employer linkages for the program delivery.
- Liaison with superiors and engagement with public agencies and local authorities, including coordinates relating to memberships for the center.
- Coordinates activities of the center with other stakeholders to ensure optimum efficiency and compliance with appropriate policies, procedures, and specifications.
- Supports in preparing periodic reports and records on center progress, status, or other special reports for project reporting.
- Supports superiors for developing improved methods; devises evaluation methodology and implements; analyzes results and recommends and/or takes appropriate action.
- Confers with and advises staff, students, and others to provide technical advice, problem-solving assistance, answers to questions, center goals, and policy interpretations.
- Serves as center representative during projects by responding to and resolving emergency situations and ensuring all aspects of projects/events are implemented and controlled according to plans. Coordinates project logistics.
- Perform assigned program activities as per project deliverables.
- Manage adherence to proper attendance management of trainees.
Required Qualifications & Skills:
- Bachelor’s or higher degree in a relevant field or Diploma in Hotel management
- 5 years of on-the-job experience in related position and 2 years of experience in delivering training
- Experience in relevant domain is a must
- Experience with technologies and best practices for instructional manuals and teaching platforms
Core Competencies:
- Confident public speaker and a devoted educator who is up-to-date on the latest tools and resources to provide training
- Capacity building and training skills
- Fluency in English (both oral and written)
- Excellent Communication, Interpersonal skills & facilitation skills
- Strong computer skills (Microsoft Word, Excel and PowerPoint)
- Must be familiar with local language
Pay: ₹300,000.00 - ₹360,000.00 per year
Benefits
- Provident Fund
Application Question(s):
- How many years of work experience do you have with Food & Beverage Service?
- Mention the notice period in days.