- Manage daily order processing and dispatch operations.
- Generate and print shipping labels, invoices and required order documents.
- Coordinate with the packing team for proper product packing.
- Ensure orders are packed correctly and dispatched on time.
- Coordinate with courier/logistics partners for daily pickups and shipments.
- Track shipments and follow up on delayed, returned or undelivered orders.
- Handle RTO, returns, replacements and shipment-related issues.
- Maintain daily records of dispatched, delivered, returned and pending orders.
- Coordinate with the internal team to ensure smooth order fulfillment.
Customer Support
- Handle customer queries through WhatsApp/chat, email and other customer-support channels.
- Respond to customers professionally and promptly.
- Assist customers with order status, delivery updates, returns, replacements and product-related queries.
- Coordinate with the logistics team to resolve delivery-related customer complaints.
- Follow up with customers whenever required.
- Maintain a positive and skilled relationship with customers.
Team Coordination
- Work closely with the logistics, packing and customer support teams.
- Coordinate daily work with courier partners and internal staff.
- Ensure all orders are processed and dispatched within the required timeline.
- Take responsibility for assigned tasks and ensure they are completed accurately.
- Help maintain smooth day-to-day operations of the logistics department.
Requirements
- Minimum 1 year of relevant work experience in Logistics, E-commerce Operations, Customer Support, Order Processing or a similar role.
- Female candidates only.
- Good communication skills in English and Hindi.
- Good knowledge of email and chat communication.
- Basic computer knowledge is required.
- Comfortable working with Excel/Google Sheets.
- Experience with e-commerce orders, shipping labels, courier portals or Shopify will be an advantage.
- Good organizational and coordination skills.
- Should be responsible, punctual and able to manage multiple tasks.
- Should be comfortable coordinating with courier partners and internal team members.
- Ability to handle customer complaints professionally.
Preferred Candidate
- Responsible and reliable.
- Good at communication.
- Quick learner.
- Organized and detail-oriented.
- Comfortable handling both logistics + customer support.
- Able to work independently as well as with a team.
- Comfortable in a fast-growing e-commerce environment.
What You Will Handle
- Order Processing Shipping Label Packing Coordination Courier Pickup Shipment Tracking Customer Chat Customer Email Returns/Replacements RTO Team Coordination
- This is a hands-on operational role, so the candidate should be comfortable managing both customer support and daily logistics activities.
Experience
- Minimum 1 year of experience is mandatory.
- Relevant experience in E-commerce, Logistics, Courier/Shipping Operations, Customer Support, Order Processing, or Shopify/E-commerce Operations will be preferred.