Role & responsibilities

- Handle overseas customer communication including export enquiries, quotations, order execution, and customer support.

- Develop new international markets and generate business opportunities for hand tools and forging products.

- Build and maintain strong relationships with overseas buyers, distributors, sourcing agents, and customers.

- Coordinate export order execution with production, planning, packaging, dispatch, accounts, and documentation teams.

- Prepare competitive quotations, negotiate commercial terms, and achieve export sales targets.

- Conduct international market research, competitor analysis, and identify new business opportunities.

- Monitor customer buying patterns, sales pipeline, conversion ratio, and business profitability.

- Coordinate with R&D; and production teams for current product development as per customer requirements.

- Arrange product samples, testing, certifications, inspections, and export compliance documentation.

- Coordinate customer audits, factory inspections, and compliance-related activities with internal departments.

- Support participation in international trade fairs, exhibitions, and overseas customer meetings.

- Ensure compliance with international trade regulations, packaging standards,



labeling requirements, and payment terms.

- Prepare MIS reports, market intelligence reports, and business performance dashboards for management review.

- Develop and improve SOPs for export processes to enhance efficiency and customer satisfaction.

- Provide strategic inputs to senior management on current markets, product opportunities, pricing trends, and customer feedback.

Preferred candidate profile

- Graduate / MBA in International Business, Marketing, or related field.

- 58 years of experience in export sales / international business development, preferably in Hand Tools, Forgings, Manufacturing Industry.

- Strong knowledge of export documentation, shipping, and international trade procedures.

- Experience in handling overseas customers, distributors, and buyers.

- Proven ability to develop new markets and achieve sales targets.

- Good communication, negotiation, and presentation skills.

- Proficiency in MS Office / SAP / CRM systems.

- Strong analytical, coordination, and problem-solving abilities.

- Willingness to travel internationally as required.

- Self-motivated, target-oriented, and capable of working under pressure.

📌 Export Marketing Manager (Jalandhar)
🏢 Vishal tools
📍 Jalandhar