Role & Responsibilities

- Manage day-to-day backend coordination with international buyers through email, WhatsApp, CRM, and other professional communication channels.

- Handle international buyer enquiries from initial receipt through quotation, sample, order confirmation, dispatch, and post-order follow-up.

- Maintain consistent and timely follow-ups with overseas buyers regarding enquiries, quotations, samples, approvals, orders, payments, shipping instructions, and delivery schedules.

- Prepare and share quotations, product information, specifications, and other commercial details as required by international buyers, in coordination with the sales/export team.

- Coordinate the complete sample development and dispatch process, including understanding buyer requirements, coordinating with the sampling/production team, arranging courier dispatch, tracking shipments, and obtaining buyer feedback/approval.

- Maintain accurate and updated CRM records covering buyer information, enquiries, communication history, quotations, follow-ups, samples, approvals, orders, payments, and shipment status.

- Ensure all buyer interactions and commitments are properly recorded in the CRM/follow-up tracker and followed through to closure.

- Coordinate with production, sampling, merchandising, warehouse, logistics, accounts, and sales teams to ensure timely execution of buyer requirements.

- Prepare, verify, organize, and maintain export documentation, including commercial invoices, packing lists, shipping documents,



certificates, and other documents required for international shipments.

- Coordinate with freight forwarders, courier companies, shipping agents, CHA/customs partners, and logistics providers for smooth and timely shipment processing.

- Track export shipments from dispatch to delivery and provide timely shipment updates to international buyers.

- Follow up with buyers for order confirmations, purchase orders, approvals, payment updates, shipping instructions, required documents, and other pending actions.

- Monitor all open enquiries, samples, quotations, orders, payments, and shipments through a structured daily/weekly follow-up tracker to ensure nothing is missed.

- Maintain proper filing of buyer correspondence, quotations, purchase orders, sample records, export documents, shipping records, and other transaction-related documents.

- Provide regular MIS/status reports to management covering buyer enquiries, follow-ups, samples, approvals, orders, pending actions, payments, and shipments.

- Identify delays or pending actions and proactively coordinate with the relevant internal/external team to ensure on-time completion.

- Assist the sales/export team in maintaining a qualified and responsive pre-sales and post-order relationship with international buyers.

- Support the team in maintaining a high level of customer service, documentation accuracy, communication discipline, and follow-up efficiency.

📌 Export Executive - International Sales Coordination (New Delhi)
🏢 Rational Business
📍 New Delhi