Job Purpose • To serve as the primary liaison between Dazzles and its clients, ensuring a seamless and high-touch • client journey. The CRM will be based at the front desk and will manage the flow of information and • coordination across all client-facing functions to ensure elevated service experiences that reflect the • brand's premium positioning.

Key Responsibilities (KRAs) • PREP – Pre-Client Visit Preparation 1.

Information Centre Management: 2.

- Ensure all daily logs, reports, and submissions are completed before store opening. Review client appointments and identify HNIs or management guests scheduled for the day.
- Ensure information is up-to-date across all desks (Front Desk, Coordination Desks, QRD). 5.

Environment Readiness: 6.

- Ensure the front desk team is briefed and prepared. Validate that all 14 touch points across 4 coordination desks, front desk, and QRD are operational and client-ready.
- Ensure associates are in position and prepared for their roles. 1• PRESENT – During the Client Visit 1.

Client Journey Oversight: 2. 3.

- Monitor and manage the client journey across all 14 critical touch points. Coordinate with desk associates to ensure smooth transitions and timely responses. Be physically present during high-priority interactions (e.g., in lounges during sales discussions). ❖ Sales Support: 5. Ensure the Seven Steps of Hospitality (internal proprietary process) are followed by associates.
- Support associates and clients during sales conversions, escalating as necessary.
- POST – After the Client Visit 1. Billing or Concern Follow-up: 2. If a sale is made,



ensure smooth handoff to the Cash Desk for billing.
- If not, ensure a Concern Report is generated and a follow-up consent is taken from the client.
- After-Sales & QRD Coordination: 5. Oversee the QRD team to ensure accurate measurements, effective client communication, and seamless pick-up experiences post-alteration.
- Ensure hospitality and information flow remain consistent during all after-sales visits.
- Escalation Management & Feedback Mechanisms 1. Real-time Escalation Handling: 2. Intervene and resolve any client issues or escalations occurring across desks or during visits.
- Maintain composure and brand tone in all escalated interactions. 4.

Feedback

Collection & Implementation: 5. Ensure client feedback is collected at various stages of interaction.

- Relay key insights to relevant departments and assist in implementing service improvements.

Skills &

Qualifications Bachelor's degree (Hospitality, Business Management, or related preferred) 3-5 years of experience in client servicing, preferably in luxury retail, hospitality, or premium service sectors Strong interpersonal and communication skills Problem-solving ability with a client-first approach Team coordination and leadership experience High attention to detail and ability to manage multiple desks and people simultaneously Work Culture Fit • You thrive in energetic, high-touch environments • You care about detail, people, and delivering luxury-level experiences • You're solution-oriented, calm under pressure, and a natural connector between people and processes.

📌 Experience Manager (Hyderabad)
🏢 Dazzles Studio
📍 Hyderabad