We are looking for an Employee Care Team Associate – HR Shared Services to join our team in Pune. The role involves providing excellent customer support to US, USA, UK and Canada-based employees/customers through international voice support.
The ideal candidate should have strong English communication, customer service, problem-solving and query-resolution skills.
Key Responsibilities
- Handle international inbound and outbound voice calls from US, UK and Canada customers/employees.
- Provide professional and timely support while interacting with international customers.
- Understand and resolve employee queries related to Payroll, Benefits and other HR-related services.
- Troubleshoot customer/employee concerns and provide appropriate resolutions.
- Ensure excellent customer experience and maintain high service quality.
- Follow defined SOPs, processes and quality standards.
- Escalate complex or unresolved issues to the appropriate team.
- Maintain accurate records of customer interactions and resolutions.
- Meet defined quality, productivity, SLA and customer satisfaction targets.
Required Skills & Qualifications
- 1–4 years of experience in Customer Support / Customer Service / International Voice Process.
- Experience handling international voice calls is mandatory.
- Experience interacting with US/USA, UK or Canada customers/clients/employees.
- Strong verbal and written English communication skills.
- Excellent problem-solving and analytical skills.
- Good listening and interpersonal skills.
- Ability to handle customer queries professionally and patiently.
- Candidates with experience in Payroll, Benefits, HR Shared Services or Employee Support will be preferred.
Shift & Advantages
- Shift Timing: 5:30 PM – 2:30 AM IST
- Location: Pune – Banner
- Two-way cab transportation provided.
- Work from office.
📌 Employee Care Team Associate HR Shared Services (Pune)
🏢 Clean Harbors
📍 Pune
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