Qualification: Graduation in Any Stream – Mandatory
Process: International Customer Support – Email / Non-Voice
Working Days: 5 Days Working
Shift: Rotational Shifts & Rotational Week Offs
Job Overview
Teleperformance is hiring Email Support Executives for an International Customer Support Process in Jaipur.
The role involves handling customer queries through email, providing accurate information and resolutions, and maintaining qualified written communication while meeting defined quality and productivity standards.
Key Responsibilities
- Handle customer queries through email and assigned non-voice channels.
- Understand customer concerns and provide accurate resolutions.
- Maintain clear and skilled written communication.
- Respond to customer queries within defined timelines.
- Follow process guidelines and quality standards.
- Maintain accurate customer interaction records.
- Escalate queries according to process requirements.
- Meet assigned quality and productivity parameters.
- Maintain a positive customer experience.
Eligibility Criteria
- Graduation in any stream is mandatory.
- Minimum 1 year of relevant experience in international customer support or customer handling.
- Strong written English communication skills.
- Good typing and computer skills.
- Customer-focused approach and problem-solving ability.
- Comfortable working in rotational shifts and rotational week offs.
- Willing to work from the Jaipur office.
Work Schedule
- 5 Days Working
- 2 Rotational Week Offs
- Rotational Shifts
- 9.5 hours login time including 1 hour break
Cab Facility Two-way cab facility is available for eligible night shifts between 9:30 PM and 6:00 AM, subject to company policy and route availability.
Training
- 3 months of paid training
- Certification round as part of the selection/training process.
- Training and process guidelines will be provided by the company.
Salary CTC: ₹36,000 per month
Approximate net take-home:
- First 3 months: ₹29,300 per month
- After 3 months: ₹30,300 per month
The offered CTC includes Fixed CTC + PLI. Applicable deductions may include PF, Mediclaim, and Gratuity, as per the applicable salary structure and company policy.
Benefits
- Paid leaves as per company policy.
- Guest house accommodation for eligible outstation candidates for 10 days on a sharing basis.
- Relocation support/bonus after 3 months, subject to applicable company terms.
- Internal career opportunities through the company's IJP process, subject to eligibility and available positions.
- Night-shift cab facility as applicable.
Additional Information For eligible outstation candidates, travel tickets and hotel accommodation may be arranged by the company as per applicable policy. Ticket reimbursement is not provided. Leave availability during the initial training period will be subject to company policy.
Work Location
Teleperformance Jaipur
Shop No. 10 & 11, Shipra Path,
RIICO Industrial Area, Mansarovar,
Jaipur, Rajasthan – 302020
Work Mode: Work From Office
Pay: Up to ₹36,000.00 per month
Benefits
- Health insurance
- Life insurance
- Paid sick time
- Provident Fund
Work Location: In person
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