- We are hiring a Executive in E-Commerce domain. The candidate will be responsible for handling customer interactions over the phone, assisting customers with their queries, and providing professional and effective support.
- The ideal candidate should have strong communication skills in English and Hindi, a customer-focused approach, and the ability to work in rotational shifts. Graduation is mandatory, and immediate joiners are preferred.
Key Responsibilities
Customer Support
- Handle customer queries and concerns through voice calls.
- Provide accurate information and appropriate solutions to customers.
- Understand customer requirements and assist them professionally.
- Maintain a polite, helpful, and customer-focused approach during interactions.
- Resolve customer issues efficiently or escalate them to the appropriate team when required.
Call Handling & Communication
- Handle inbound and/or outbound customer calls as assigned.
- Communicate clearly and professionally in English and Hindi.
- Maintain proper call-handling standards and follow the prescribed process guidelines.
- Ensure a positive customer experience during every interaction.
Process & Documentation
- Follow company policies, process guidelines, and customer service procedures.
- Record relevant customer information and interaction details accurately.
- Maintain quality standards and meet assigned performance expectations.
Education
Job Requirements
- Graduation is mandatory.
Experience
- Experience requirement was not specified.
Language Requirements
- Fluent English communication.
- Fluent Hindi communication.
- Good overall communication skills.
Candidate Requirements
- Immediate joiners are preferred.
- Good customer-handling and interpersonal skills.
- Ability to work in rotational shifts.
- Comfortable working 6 days a week with a rotational week-off.
- Customer-focused and qualified attitude.
- Ability to work effectively in a voice-based support environment.
Preferred Candidate Profile
- Graduates with strong English and Hindi communication skills.
- Candidates who are comfortable handling customers over the phone.
- Immediate joiners who can work according to rotational shift requirements.
- Candidates with good listening, problem-solving, and customer-handling abilities.
- Individuals who can work efficiently in a fast-paced e-commerce support environment.
How To Apply
- Interested candidates can contact HR Purnima for further details and the recruitment process.