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E-Commerce Executive

Department: E-Commerce / Digital

Industry: Jewellery

Employment Type: Full-Time

Location: Agra

Reporting To: E-Commerce / Marketing Manager

About the Role

We are looking for a proactive and detail-oriented E-Commerce Executive to manage day-to-day online store operations, product listings, order processing, customer coordination, and marketplace activities for our jewellery business.

Key Responsibilities

- Manage and maintain the company's e-commerce website and online product catalogue.
- Create, upload, and update product listings, including product names, descriptions, specifications, pricing, images, SKUs, and inventory.
- Ensure all product information is accurate, complete, and up to date.
- Manage product categories, collections, filters, tags, and website content.
- Monitor and process online orders from order placement to dispatch.
- Coordinate with the sales, warehouse, production, and logistics teams for smooth order fulfilment.
- Track inventory and update stock availability on the website.
- Monitor cancelled, pending, returned, and exchanged orders and coordinate their resolution.
- Handle customer queries related to products, orders, delivery, returns, and payments through available online channels.
- Monitor website performance, product visibility, and customer activity.
- Coordinate with the marketing team for offers, campaigns, banners, promotions, and new product launches.
- Assist in managing products on online marketplaces, if applicable.
- Prepare regular reports related to orders, sales, inventory, product performance, and website activity.




- Identify errors in product listings and take corrective action promptly.
- Maintain proper records of product data, orders, and e-commerce activities.
- Support the company in improving online sales and customer experience.

Required Skills
- Good knowledge of e-commerce operations and online selling.
- Basic understanding of product listing and catalogue management.
- Good knowledge of MS Excel / Google Sheets.
- Robust attention to detail and accuracy.
- Valuable written and verbal communication skills.
- Ability to coordinate with multiple departments.
- Basic understanding of digital marketing and social media will be an advantage.
- Ability to manage multiple tasks and meet deadlines.
- Experience with e-commerce platforms such as Shopify, WooCommerce, Amazon, Flipkart, or other marketplaces will be an advantage.

Preferred Experience 1-5 Years of experience in e-commerce, product listing, online operations, or a related field. Freshers with good computer and communication skills may also be considered.

Key Performance Indicators (KPIs)

- Accuracy and quality of product listings.
- Timely processing of online orders.
- Inventory and catalogue accuracy.
- Order fulfilment and coordination efficiency.
- Reduction in listing and order-related errors.
- Website/product catalogue maintenance.
- Contribution towards online sales growth.

Working Days

Tuesday to Sunday

Weekly Off: Monday

Candidate Profile The ideal candidate should be responsible, organized, computer-savvy, detail-oriented, and comfortable working in a fast-paced jewellery e-commerce environment.Role & responsibilities

Preferred candidate profile

Perks and benefits

📌 E-Commerce Executive (Agra)
🏢 ARC Ornates
📍 Agra